Privacy policy

At West Coast Technology Guides, we are committed to protecting your privacy. This policy outlines how we handle your personal information. By using our services, you consent to the practices described in this policy.

Information Collection

1. Personal Data: We collect personal information when you sign up for our services. This includes your name, email addresses, phone numbers, company name, and other relevant details to provide our managed IT services.
2. Usage Data: We collect information on how our services are accessed and used. This may include your IP address, browser type, browser version, the pages of our services you visit, and the time and date of your visit.
3. Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
4. Service Data: As part of providing managed IT services, we may collect data about your system and network usage. This data helps us monitor performance, ensure security, and improve our services.

Use of Data

1. Service Delivery: We use your personal data to provide and maintain our services. This includes troubleshooting, data analysis, and conducting audits.
2. Communication: We use your contact details to communicate with you. This may include sending notifications, updates, and responding to inquiries.
3. Security: Your data is essential for ensuring the security of our services. We use the data to detect, prevent, and address technical issues and unauthorized access.
4. Compliance: We may use your data to comply with legal obligations and resolve disputes.
5. Service Improvement: We analyze usage data to understand how our services are used. This helps us improve the experience and develop new features.

Data Sharing

1. Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering our services. These providers are obligated to protect your data and only use it for the specific tasks we assign to them. No information will be shared with third parties/affiliates for marketing/promotional purposes. 
2. Legal Requirements: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities.
3. Business Transfers: If West Coast Technology Guides is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

Data Security

1. Protection Measures: We implement various security measures to protect your personal data. This includes encryption, firewalls, and access controls.
2. Data Retention: We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy. We will also retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

1. Access and Update: You have the right to access and update your personal data. You can request changes by contacting us.
2. Opt-out: You can opt-out of receiving communications from us at any time. Instructions for opting-out will be provided in each communication.
3. Data Erasure: You may request the deletion of your personal data, subject to certain legal requirements.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We recommend reviewing this policy periodically for any updates.

Conclusion

If you have any questions or concerns about this privacy policy, please reach out to us. We are here to help and ensure your privacy is protected.

By using our services, you acknowledge that you have read and understood this privacy policy. Thank you for choosing West Coast Technology Guides.